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A phone call from a customer

3
Created on

A phone call from a customer

Choose and answer

1 / 6

The delivery hasn't arrived yet.

2 / 6

Andrea is having cash flow issues and needs a payment extension.

3 / 6

Andrea usually asks for an extension of the payment terms.

4 / 6

Andrea has a new order to place, even bigger than the last one.

5 / 6

Junko can extend the payment terms on the last order to 60 days.

6 / 6

Junko will send Andrea an email confirmation.

Your score is

The average score is 50%

0%

Task 2

true or false

3
Created on

A phone call from a customer

Choose and answer

1 / 6

The delivery hasn't arrived yet.

2 / 6

Andrea is having cash flow issues and needs a payment extension.

3 / 6

Andrea usually asks for an extension of the payment terms.

4 / 6

Andrea has a new order to place, even bigger than the last one.

5 / 6

Junko can extend the payment terms on the last order to 60 days.

6 / 6

Junko will send Andrea an email confirmation.

Your score is

The average score is 50%

0%

Task 3
Discussion

Do you ever do favours or make exceptions for important clients?

Task 4
Download the following pdf file to see the transcription


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